Position SummaryThis position is primarily responsible for managing the Trade Management Group to ensure efficient and effective service of all Trade Management Accounts. This position will identify staffing resources and client requirements to maintain the highest level of quality for our clients. This position will also complete and / or assist with complex customs compliance processes in a timely and cost-effective manner. This may include providing consulting and advisory services to clients regarding HS classification origin determination valuation appeals AMPS C-TPAT/PIP duty drawbacks etc. and other customs related duties as assigned. Key Responsibilities (Supervisory/Materials/Information)Provide technical advisory services and document preparation for trade management accounts which includes but is not limited to the following: HS classification FTA analysis valuation assessments commodity tax analysis duty deferral assistance and duty drawbacks customs verification and audit assistance blanket amends / refunds apply for national customs rulings client relation duties including managing the group email and directly addressing or actioning any client inquiries / issues. Review service issues and find solutions for them. Meet with clients and communicate to their suppliers when necessary. Foster and maintain a positive working relationship with client all HR related functions for staff including: maintaining employee records and attendance evaluating and monitoring employee performance providing guidance and training to employees on procedures complex problems or any other issues that may arise fostering a positive working relationship and team atmosphere and deliver webinars and other functions as directed by management.
Education and ExperienceCompletion of High School or EquivalentCertified Customs Specialist (CCS) designation (must maintain)Certified Trade Compliance Specialist (CTCS) designation (asset)US Certified Customs Specialist (asset)CBSA Professional statusMore than 10 years of proven customs industry-related experience including a minimum of 5 years classification experienceConsulting experience (preferred)At least 2 years of supervisory experienceCompetencies Working Skills & AttributesExcellent verbal and written communication skills as well as solid presentation skills in order to present complex information to a variety of contacts both internally and interpersonal skills in order to foster and maintain positive working relationships with all internal and external contacts including staff members clients other departments government agencies knowledge of customs and relevant legislation as it pertains to importing and organizational skills with the ability to multi-task and research problem-solving judgement and analytical skills with a high attention to detail in order to research and review complex in MS Office programs (e.g. Word Excel Powerpoint etc.) and standard computer applications in order to prepare professional communications and presentation to operate standard business machines including photocopiers scanners faxes telephones printers Conditions Mental Effort & Physical Requirements Must be comfortable working in a quick paced high activity and deadline bound is required in balancing several tasks at one maintain composure and professionalism when dealing with sensitive be required to sit at desk or in vehicle for prolonged periods of be required to view computer screen or printed materials for extended periods of need to carry presentation materials equipment