Build high-performing customer service teams at PAL Airlines while advancing employee development, accountability, and passenger experience across Quebec.

As Director, Customer Service, you will lead, coach, and develop customer service and station leaders. You will establish performance goals, support career development, and drive workforce planning, recruitment, succession planning, and leadership development. The role also requires a customer-first culture grounded in service, safety, and continuous improvement.

Key Responsibilities:

- Lead, coach, and develop station leaders
- Drive workforce planning and recruitment initiatives
- Support succession planning and leadership development
- Establish goals and foster employee engagement
- Create an inclusive, team-oriented team culture

Requirements:

- Senior leadership experience in customer service or related fields
- Experience leading multi-site teams successfully
- Strong communication, leadership, and relationship-building skills
- Ability to inspire teams and influence stakeholders
- French and English bilingualism is required

Use people leadership, customer service expertise, and operational accountability to strengthen PAL Airlines teams across Quebec.

📌 Director Customer Service Team Development (Canada)
🏢 PAL Airlines
📍 Canada