Use enterprise networking and systematic problem-solving to support Axon Fusus customers remotely from Canada. Troubleshoot connected hardware, software, and security systems across multiple channels.
This Technical Support Representative position focuses on Axon Fusus, including its applications, APIs, and customer-connected technologies. You will work with routers, firewalls, tunnels, video management systems, IP cameras, and Linux networking tools. The position reports to the Senior Manager, Technical Support.
Key Responsibilities:
- Troubleshoot customer support issues under Axon Fusus escalation policy
- Respond to customer requests through telephone, email, and chat
- Work with industry-standard VMS and IP camera systems
- Assist customer geospatial setup with the Implementation team
- Participate in sponsored technical training and certifications
Requirements:
- Systematic analytical approach to finding technical resolutions
- One year working in information systems and networking
- Knowledge of enterprise network equipment and data flow
- Network+, Security+, or Linux+ certifications
- CJIS background check and RCMP Clearance required
Bring network troubleshooting and analytical support skills to Axon Fusus, helping customers resolve technical issues accurately.
📌 Axon Fusus Network Support Specialist (Canada)
🏢 Axon
📍 Canada