Help Runbook customers automate real operations through AI agent deployment, workflow discovery, customer advising, and continuous performance improvement.

This customer-facing Agent Ops Lead role sits within the post-sales Deployments team. You will understand how customer businesses operate, design where agents fit, and guide deployments from early pilots into production. Success depends on translating messy processes into dependable automation while communicating effectively with enterprise experts, product managers, and engineers.

Key Responsibilities:

- Discover requirements across customer processes and systems
- Design agent workflows that simplify operational complexity
- Become a trusted strategic partner for customers
- Improve prompts, SKILL.md files,



and processes
- Coordinate engineering support when deployment changes require it

Requirements:

- Ability to master unfamiliar domains quickly
- Exceptional English communication across customer and technical audiences
- Drive to test solutions until workflows hold
- First-principles thinking and practical systems sense
- Interest in AI-assisted development and up-to-date AI tools

Use customer insight, workflow design, and technical curiosity to turn Runbook deployments into dependable operational automation.

📌 Customer AI Deployment Operations Lead (Canada)
🏢 Runbook
📍 Canada