Support guest satisfaction and loyalty as a Gaming Floor Guest Services Supervisor at Hard Rock Ottawa Hotel & Casino. Work in Ottawa, Ontario.

This Customer Relations Supervisor leads service operations across a regulated casino and hotel environment. The position addresses guest concerns, escalations, rewards inquiries, and recovery initiatives. Strong communication, analytical ability, and organization support employee coaching and daily operational demands.

Key Responsibilities:

- Maintain a strong presence throughout the gaming floor
- Foster safe, effective work conditions and open communication
- Lead, coach, and develop Customer Relations team members
- Assist with employee hiring, evaluations, and recognition
- Balance promotions, operations, and employee engagement

Requirements:

- Strong leadership, organizational, and interpersonal skills
- Strong analytical, verbal, and written communication skills
- Ability to present information to customers and employees
- Two years of events coordination or public relations experience
- Ability to stand and move throughout casino and hotel areas

Bring supervisory experience and guest service expertise to Hard Rock Ottawa’s customer relations and gaming floor operations.

📌 Gaming Floor Guest Services Supervisor (Canada)
🏢 Hard Rock Hotel & Casino Ottawa
📍 Canada