Lead owner services and hotel operations at Fernie Alpine Resort, managing bookings, inquiries, and financial transactions across two lodge properties. Work in a multifaceted setting with the Hotel General Manager.

This manager serves Lizard Creek Lodge and Fernie Slopeside Lodge while supporting owners, guests, and hotel leadership. Responsibilities include owner reservations, policy updates, reports, reviews, and front desk coverage. The position also coordinates with sales, accounting, operations, and maintenance teams.

Key Responsibilities:

- Respond promptly to owner inquiries and Akia requests
- Manage owner usage calendars and rental pool bookings
- Send policy, event, and unit-related owner communications
- Respond to guest reviews and inquiries




- Report property maintenance issues to the maintenance team

Requirements:

- Ability to communicate with owners and hotel guests
- Ability to monitor, audit, and verify financial transactions
- Ability to maintain accurate procedures and monthly folios
- Ability to administer company policies with hotel leadership
- Ability to champion the hotel safety program

Bring owner services, guest communication, booking administration, and operational coordination to Fernie Alpine Resort’s lodge properties.

📌 Resort Owner Services and Hotel Operations Manager (Canada)
🏢 Resorts of the Canadian Rockies
📍 Canada