Help riders get more from MyVeloFit’s AI-powered bike fitting platform through customer guidance, account support, and technical troubleshooting.

This part-time Customer Support Specialist role serves riders around the world from Ottawa or remotely within Ontario. You will explain platform tools, help customers understand sizing results, and manage questions about subscriptions, purchases, and refunds. You will also contribute to support resources and customer experience improvements.

Key Responsibilities:

- Help riders navigate bike fitting and sizing experiences
- Explain customer results and platform functionality clearly
- Resolve subscription, purchase, refund, and account inquiries
- Create and maintain FAQs, tutorials, and knowledge articles




- Escalate complex bike fit and technical questions

Requirements:

- Experience helping customers or solving problems professionally
- Ability to adapt written communication to different situations
- Robust organization, attention to detail, and follow-through
- Independence when investigating customer challenges and questions
- Interest in developing bike fitting and cycling technology knowledge

Use thoughtful communication and technical curiosity to support MyVeloFit customers throughout their digital bike fitting experience.

📌 AI Bike Fitting Support Specialist (Canada)
🏢 MyVeloFit
📍 Canada