MOPC’s Broadband Utility needs a customer-focused assistant for in-person service, email support, and account administration across rural Pictou County. Attention to detail matters daily.

This Administrative Assistant position combines customer service with broadband utility administration and support. You will answer inquiries, guide customers through MOPC Network Services signup, verify sales lead data, and maintain customer records. Success requires qualified communication, task prioritization, and confidence using computerized CRM, Inventory, Financial, and Microsoft systems.

Key Responsibilities:

- Address customer inquiries and concerns by counter and phone
- Respond to email questions or escalate them appropriately
- Guide customers through MOPC Network Services online signup




- Compare sales leads with serviceable addresses for potential customers
- Collaborate with Broadband Department members on customer support

Requirements:

- Recognized Business Administration program or equivalent experience
- Excellent computer skills and advanced Microsoft Suite knowledge
- Microsoft Dynamics experience considered a bonus
- Ability to meet deadlines while prioritizing multiple tasks
- Strong team-oriented communication and interpersonal skills

Bring customer service, database administration, and broadband support capabilities to MOPC’s in-person utility service team.

📌 Broadband Utility Customer Service Assistant (Canada)
🏢 Municipality of Pictou County
📍 Canada