Manage McGill’s fundraising call centre in Montreal through recruitment, performance management, and donor solicitation strategy. On-site presence is required.

This Annual Giving Officer oversees a team of 50 part time, unionized student staff contacting alumni, parents, faculty, staff, and friends. The position establishes objectives, develops motivation and retention strategies, and supports coordinated solicitation and stewardship. It also researches university best practices and contributes to program reviews.

Key Responsibilities:

- Recruit and manage 50 part-time unionized student employees
- Develop caller motivation, retention, and performance strategies
- Implement solicitation and engagement plans for donor cohorts




- Coordinate stewardship strategies with University Advancement teams
- Research best practices in calling programs and segmentation

Requirements:

- Bachelor’s degree with three years of related experience
- Fundraising, donor solicitation, or cold-calling experience preferred
- Leadership skills and staff supervision experience required
- Ability to manage multiple projects and tight timetables
- Discretion handling confidential and privileged information

Bring fundraising leadership, staff motivation, and donor strategy experience to McGill University’s Annual Giving call centre.

📌 Fundraising Call Centre Manager (Canada)
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