Deliver exceptional customer service as a BDC Appointment Coordinator at Guelph Toyota. Manage service inquiries, appointment scheduling, and customer follow-up with confidence.

This customer-focused dealership role supports service appointment coordination through established processes, targeted objectives, and ongoing team collaboration. You will communicate by phone and email, respond to customer concerns, recommend scheduled maintenance, and maintain accurate vehicle information. Success requires a positive attitude, high energy, initiative, integrity, and a commitment to effective solutions. The role suits someone energized by challenges and motivated to improve efficiencies, learn, and grow. Customer service or administrative experience is required, with dealership service appointment booking preferred. Familiarity with CDK or Dealermine is an asset.



The position also involves identifying customer concerns and escalating them to management using the established process.

Key Responsibilities:

- Provide assistance for customer inquiries and concerns
- Schedule service appointments through incoming communications
- Send outbound reminders by phone and email
- Advise customers about recommended scheduled maintenance
- Escalate customer concerns through the management process

Requirements:

- Passion for consistently exceptional customer experiences
- Proactive, accountable, and self-starting approach
- Highest level of integrity in customer interactions
- Ability to analyze problems and provide effective solutions
- Commitment to targeted goals and objectives

Use solid customer communication, problem-solving, and appointment scheduling skills to support Guelph Toyota’s service customers.

📌 BDC Customer Service Coordinator (Canada)
🏢 Guelph Toyota
📍 Canada