Service request coordination is central to this full-time, permanent Order Processing Associate prospect with Group Medical.

This position supports clients by managing requests from intake to resolution. You will coordinate with providers and internal teams, secure necessary information or approvals, and maintain accurate documentation. The work requires organized follow-up, deadline management, professional communication, and careful case tracking across internet-based systems.

Key Responsibilities:

- Coordinate intake for new client service requests
- Follow up with providers and stakeholders for approvals
- Process and track cases through completion
- Manage timelines and flag delays appropriately
- Own assigned cases and contribute process improvement ideas

Requirements:

- One or more years in order processing, service, or support
- Organizational skills and strong attention to detail
- Ability to manage multiple deadlines in process-driven work
- Microsoft Office knowledge including Outlook, Word, Excel, and Teams
- Administrative, coordination, logistics, or case management experience preferred

Bring structured follow-up, provider coordination, and case ownership skills to Group Medical’s service request process.

📌 Service Request Coordination Associate (Canada)
🏢 Monark
📍 Canada