Salesforce seeks a Customer Success Manager with consulting skills and Sales Cloud knowledge to guide strategic platform adoption. Work is office-adaptable, with three weekly in-office days expected.
This customer-facing position supports high-value organizations purchasing the Signature Success Plan. You will understand customer priorities, address technical and business concerns, and connect platform capabilities with desired outcomes. Industry experience in financial services, health and life sciences, or technology, media, and telecommunications is relevant.
Key Responsibilities:
- Build executive relationships across customer business and IT leadership
- Drive Sales Cloud and Service Cloud feature adoption
- Review usage metrics quarterly and recommend improvements
- Provide trusted advice using proven customer solutions
- Escalate complex automation, integration, and data questions
Requirements:
- Three-plus years of customer success, Salesforce, SaaS, or related experience
- Working knowledge of Sales Cloud core features and processes
- Working knowledge of Service Cloud features and case management
- Excellent communication translating technical concepts into business terms
- Certification experience is preferred across Salesforce consulting products
Bring Salesforce platform knowledge, stakeholder management, and consulting strength to customers pursuing stronger adoption and business results.