Support Circle’s CVI42 medical imaging software through technical leadership, customer communication, and knowledge of clinical workflows.

This player/coach position leads Technical Solutions and Support while managing customer tickets directly. You will help deliver consistent support for Circle’s cardiovascular imaging products, including escalation handling and cross-functional coordination. The position requires solid troubleshooting, clear communication, and familiarity with medical industry software and hardware.

Key Responsibilities:

- Maintain excellent technical and clinical product knowledge
- Handle customer questions through remote technical support
- Document feedback and issues in ticketing systems
- Coordinate Tier 2 defects and resolution communications




- Identify customer health risks with Circle stakeholders

Requirements:

- Medical industry software and hardware experience is desirable
- Knowledge of DICOM, PACS, and HL7 is desirable
- Experience with virtualization, desktops, servers, Linux, and LDAP
- Five to eight years of progressively responsible technical experience
- Medical imaging or cardiology background is highly desirable

Apply medical technology expertise and customer support leadership to help maintain reliable cardiovascular imaging solutions at Circle.

📌 Medical Imaging Support Team Lead (Calgary)
🏢 Circle Cardiovascular Imaging
📍 Calgary