Brex’s intelligent finance platform needs a fintech operations builder skilled in governance, reporting, and partner performance. This hybrid role is based in Vancouver.

You will manage the operational foundation supporting Brex’s external partner ecosystem. The position focuses on designing scalable programs rather than maintaining established workflows. You will translate partner needs into solutions while coordinating with Payment Partnerships, Operations, Product, Engineering, Finance, Legal, Compliance, and external partners.

Key Responsibilities:

- Design operating models, decision rights, governance, and documentation
- Set partner SLAs, KPIs, reporting rhythms, and reviews
- Coordinate incidents, root-cause analysis, and corrective actions
- Identify process gaps and automation opportunities




- Create executive updates covering performance, risks, and financial impacts

Requirements:

- Three-plus years in fintech, banking, regulated, or related operations
- Demonstrated experience creating operating programs
- Robust SLA, KPI, governance, and partner-performance experience
- Excellent communication and influence with senior stakeholders
- Judgment, attention to detail, and comfort with ambiguity

Shape Brex partner programs with analytical reporting, decisive governance, and automation-minded operational design across regulated financial services.

📌 Fintech Partner Programs Manager (Vancouver)
🏢 Brex
📍 Vancouver