Strengthen enterprise contact centre operations through resiliency engineering, SIP networking, and production-focused automation across cloud environments.

This Site Reliability Engineer role supports reliability and redundancy throughout a migration. You will work with telephony failover, SIP, RTP, WebRTC, TLS, DNS, load balancing, SBCs, and private connectivity. The position also includes containers, secrets management, and service operations readiness.

Key Responsibilities:

- Build and validate HA, DR, and multi-region patterns
- Test SIP trunk and carrier redundancy scenarios
- Support networking and private connectivity configurations
- Manage workplace promotion and secrets handling
- Prepare Day 2 service operations readiness activities

Requirements:

- Five-plus years in SRE, platform, or production operations
- Knowledge of SIP, RTP, WebRTC, TLS, and DNS
- Experience with Docker and Kubernetes supporting services
- Understanding of RTO, RPO, and disaster recovery testing
- ITIL certification or Genesys Cloud CX certification

Bring production operations judgment and contact centre reliability skills to telephony, networking, resilience, and migration delivery.

📌 Contact Centre Reliability Engineer (Toronto)
🏢 Insight Global
📍 Toronto