Configure and troubleshoot desktop technology for People Corporation, using English and French to deliver professional in office support. Resolve workplace issues face-to-face.

As a Bilingual Desktop Support Analyst, you will maintain endpoint equipment and help users overcome hardware, software, network, and access problems. The position includes Tier 1 and Tier 2 resolution, operating system support, and enterprise application troubleshooting. Accurate ITSM activity and SLA awareness are central to service delivery.

Key Responsibilities:

- Stage, test, configure, and maintain desktop equipment
- Troubleshoot enterprise applications and operating system flaws
- Resolve user access issues and authentication resets
- Log, update, escalate, and close service requests




- Assist with local routing and Wi-Fi connectivity setups

Requirements:

- Complete verbal and written English and French fluency
- One to three years in desktop or workstation support
- Experience with Windows 10/11 and macOS environments
- Understanding of Microsoft 365 and Active Directory administration
- Strong interpersonal skills during critical systems downtime

Bring desktop configuration, endpoint troubleshooting, and bilingual communication skills to People Corporation’s local IT infrastructure team.

📌 Bilingual Desktop Support Analyst (Laval)
🏢 People
📍 Laval