Shape Acumatica’s technical support performance through coaching, cross-functional collaboration, and advanced customer issue resolution.

The Manager, Application Support develops Support Engineers and strengthens operational excellence across the Application Support organization. Approximately 30% of the position provides advanced technical assistance to customers and partners. Success requires communication, mentoring, analytical troubleshooting, and collaboration across departments. Experience with Acumatica ERP is preferred.

Key Responsibilities:

- Foster a cooperative, customer-focused support culture
- Interview, hire, onboard, and retain support professionals
- Ensure cases meet service-level and satisfaction objectives




- Monitor performance metrics and implement improvements
- Maintain expertise in Acumatica products and technologies

Requirements:

- Bachelor's degree in information technology or related discipline
- Five-plus years with ERP or enterprise business software
- Three-plus years leading technical support or customer teams
- Strong leadership, coaching, and mentoring capabilities
- Ability to work independently and across departments

Lead Acumatica support professionals with technical depth, coaching strength, and commitment to effective customer issue resolution.

📌 Acumatica Technical Support Manager (Montreal)
🏢 Acumatica
📍 Montreal