Client retention and white glove service define this MLSE Account Manager position supporting premium suite relationships in Toronto. The contract runs for one year.

Within the Premium Suites Team, you will build professional relationships, monitor client happiness, and pursue renewal results. The work combines inbound and outbound engagement, strategic initiatives, touchpoint KPIs, and collaboration with internal stakeholders. You will also help deliver club space experiences, events, gifting programs, and other service initiatives.

Key Responsibilities:

- Build relationships across a dedicated premium book of business
- Monitor touchpoint KPIs quarterly and annually
- Develop creative engagement and retention programming




- Collaborate with MLSE stakeholders and Ticketing colleagues
- Participate in events, gifting, and game day duties

Requirements:

- Degree or three-plus years' premium sales and service experience
- Demonstrated ability to develop skilled client relationships
- Creative, strategic, and solution-oriented approach
- Ticketmaster or ARCHTICS knowledge is an asset
- Organized, mature, professional, and deadline-focused

Use relationship management, creative programming, and retention expertise to strengthen MLSE premium client experiences and renewals.

📌 Luxury Client Retention Manager MLSE (Toronto)
🏢 MLSE (Maple Leaf Sports & Entertainment Partnership)
📍 Toronto