Manage aftermarket parts orders and customer service for De Havilland, using relationship-building and cross-functional coordination across global accounts.

As Customer Service Manager, you will support daily operations and long-term account development for airlines, lessors, MROs, and brokers. You will align Finance, Supply Chain, Quality, and other internal resources to deliver timely services and resolve customer concerns. Adaptable working hours support a 24/7/365 operation.

Key Responsibilities:

- Serve as the proactive contact for assigned customer accounts
- Oversee quote generation, order entry, returns, repairs, and exchanges
- Track backorders, coordinate deliveries, and follow up receivables
- Maintain customer data and resolve account discrepancies




- Identify value-added solutions and account growth opportunities

Requirements:

- Bachelor’s degree in business, marketing, communications, or related field
- Five or more years of customer service, sales, or account management
- Two or more years of aerospace industry experience
- Logistics, supply chain, ERP, or CRM experience
- Proficiency in Microsoft Office; advanced Excel or Power BI advantageous

Bring aftermarket order management, customer focus, and analytical skills to De Havilland’s global service organization.

📌 Aftermarket Parts Customer Service Manager (Calgary)
🏢 De Havilland Aircraft of Canada
📍 Calgary