Protect client relationships and renewals at Blacksmith Agency while identifying expansion opportunities across a recurring digital agency book. Work remotely from the USA or Canada.

This full time Account Manager owns established accounts for a remote agency providing paid media, SEO, CRO, and web. You will keep clients, grow them, and recognize early signs of account drift. Success includes a seven-figure annual quota covering retention and upsells.

Key Responsibilities:

- Monitor account health and identify early warning signs
- Protect recurring client retention and manage renewals
- Discover next-project opportunities within existing accounts
- Sell upsells and account expansion work
- Align strategists and delivery teams around client communication

Requirements:

- Required account management experience at a marketing agency
- Experience in digital, creative, or advertising agency environments
- Demonstrated success keeping clients and selling more work
- Ability to explain performance numbers clearly
- Confidence carrying a seven-figure annual quota

Use client retention, renewal management, and expansion-selling experience to grow Blacksmith Agency’s established recurring accounts.

📌 Client Retention Account Manager (Canada)
🏢 Blacksmith Agency
📍 Canada