Lead retail sales in Saint John, NB, using customer-focused coaching and operational leadership to strengthen store results and experiences.

As Sales Manager at Michaels, you will support the Store Manager while leading front-end and service operations. Coach selling behaviors, uphold brand standards, and help deliver sales and service KPIs. Your work spans POS, Self-Checkout, loyalty enrollment, and daily store execution.

Key Responsibilities:

- Lead adherence to SOPs, company programs, policies, and standards
- Coach Customer Experience and ART of Selling behaviors
- Provide Manager-on-Duty coverage and maintain floor leadership
- Oversee POS, Self-Checkout, loyalty, and customer service execution
- Train team members and support operational continuity across departments

Requirements:

- Three or more years of retail leadership experience
- Ability to stand and move throughout the store
- Ability to lift, carry, push, and pull merchandise
- Ability to climb ladders or step stools
- Availability for nights, weekends, and early mornings

Lead Michaels selling culture through coaching, service standards, POS execution, and consistent retail operational leadership.

📌 Retail Sales Manager Saint John (Canada)
🏢 Michaels
📍 Canada