Support technical product customers onsite at Fleming and Baron in Woodbridge, Ontario, with bilingual communication and accurate order management.
This Bilingual Customer Account Manager serves French-speaking and non-French-speaking regions for Fleming and Baron, an ASSA ABLOY company. You will help customers navigate technical products while handling inquiries, pricing, orders, discrepancies, and after-sales needs. The position also connects customer requirements with Sales and support teams to maintain consistent service.
Key Responsibilities:
- Provide customer support in a technical product setting
- Enter orders and follow up on customer requirements
- Check product and pricing details for accuracy
- Offer alternatives that help meet customer needs
- Partner with Sales to identify customer opportunities
Requirements:
- Three or more years of account management experience
- Fluent French and English communication abilities
- Knowledge of customer service principles and practices
- Experience supporting customers in B2B environments
- Interest in learning technical products and providing guidance
Bring technical curiosity, bilingual service, and order accuracy to customer accounts supported by Fleming and Baron.