Bring the Indigo brand to life through customer coaching, sales rallies, and store execution. Build loyalty and meaningful experiences across physical and digital channels.

As Customer Experience Leader, you will lead customer-facing programs and results while supporting store objectives. Your work includes developing Customer Experience Representatives, reinforcing the Indigo Experience and R.E.A.D. model, and coordinating promotional activities. You will also support events, author signings, Plum loyalty, and customer issue resolution.

Key Responsibilities:

- Coach employees to deliver recommendations and meaningful customer interactions
- Lead Plum loyalty, events, Staff Picks, and author signings
- Use Voice of the Customer feedback to improve service execution
- Coordinate sales rallies, promotions,



and daily business communications
- Partner with Product Operations on availability and merchandising readiness

Requirements:

- One to three years of leadership in specialty or multi-unit retail
- College degree preferred or equivalent relevant education and experience
- Experience translating customer programs into transparent actions and results
- Effective communication, problem-solving, organizational, and planning skills
- Alignment with Indigo’s mission, values, and Guiding Principles

Use customer coaching, program execution, and retail leadership to strengthen Indigo loyalty, engagement, and store results.

📌 Indigo Store Experience Supervisor (Canada)
🏢 Indigo
📍 Canada