Support broadcast technology customers through expert troubleshooting and explicit communication at Ross Video in Kanata, Ontario. Phone-based assistance anchors this technical support work.

This Technical Support Specialist position supports Ross Video products and customer success through solutions to technical and service problems. You will manage inquiries, documentation, escalation, pricing information, and field service-spare returns. The position also includes on-call emergency coverage and a scheduled support rotation.

Key Responsibilities:

- Provide effective customer service for technical support inquiries
- Deliver solutions for customer technical and service problems
- Ensure proper escalation procedures are followed
- Provide pricing information for Ross products when required




- Coordinate expedited returns of field service spares

Requirements:

- Technical diploma in broadcast, electrical, computer, or information technology
- Strong initiative, analytical ability, and organization
- Excellent communication and customer service experience
- Experience in technical support or related support work
- French, Spanish, or Portuguese fluency considered an asset

Bring broadcast technology knowledge, analytical troubleshooting, and customer service experience to Ross Video’s technical support team.

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📌 Broadcast Technology Support Specialist (Ottawa)
🏢 Ross Video
📍 Ottawa