At SinglePoint, we stand as industry leaders in customer life cycle management, excelling in attracting, retaining, and delivering unparalleled customer experiences. Join our team to redefine accounts receivable management and assume a pivotal role in shaping the future of customer-centric solutions.
We are seeking dedicated and customer-focused Customer Service and Collections Representatives to join our team. As a Customer Service and Collections Representative , your primary mission is to monitor customer accounts, provide customer service regarding collection issues, and resolve client discrepancies.
Job Details:
The position starts November 11, 2026 . Successful candidates MUST be available to start.
We offer the flexibility to work in a hybrid setting.
This permanent full time opportunity requires availability any five (5) days a week within operating business hours:
- Monday-Friday: 8:00 am to 8:00 pm ET
- Saturday: 9:00 am to 1:00 pm ET
Responsibilities:
- Recover funds on past due accounts and negotiate payment arrangements
- Maintain positive customer relationships for increased retention
- Resolve disputes and complaints with exceptional customer service
- Accurately update and manage customer records in the billing system
- Contribute to departmental objectives for recovery, call quality, and productivity
- Collaborate across departments and demonstrate problem-solving skills
What We Offer:
- Seamless hybrid work experience - Onsite training integrated with a flexible hybrid work model
- Monthly contests with cash and prizes
- Benefits/Health Care Spending Account
- Perkopolis Discount Program
- Career and Leadership Development
- Comprehensive training and continuous development
Qualifications:
- Minimum 1-year collections or call center experience
- Excellent communication, negotiation, and computer skills
- Responsive and adaptable to change
- Strong time management and organizational skills
- Proficiency in Microsoft applications
Compensation:
- Hourly rate of $17.95
We are an equal opportunity employer. Accommodations are available upon request at any point in the selection process.
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📌 Customer Service and Collections Representative (Toronto)
🏢 SinglePoint Group International
📍 Toronto
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