Lead retail sales at Michaels in Sault Ste Marie, coaching customer experience and selling behaviors across front-end and service operations. Guide daily execution and store results.

The Sales Manager supports the Store Manager while leading selling culture, service standards, and operational continuity. You will oversee customer-focused coaching, POS and Self-Checkout execution, and key sales and service KPIs. The position also covers store programs, events, and omni-channel fulfillment.

Key Responsibilities:

- Lead adherence to SOPs, company programs, policies, and standards
- Coach Customer Experience and ART of Selling behaviors
- Provide Manager-on-Duty coverage and floor leadership
- Oversee Balloons, birthday parties, and in-store events
- Ensure accurate POS, Self-Checkout, BOPIS, and delivery execution

Requirements:

- Three or more years of retail leadership experience
- Ability to stand and move throughout the store
- Ability to lift, carry, push, and pull merchandise
- Ability to climb ladders or step stools
- Availability for nights, weekends, and early mornings

Bring retail leadership, customer coaching, POS execution, and event oversight to Michaels in Sault Ste Marie.

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📌 Retail Sales Manager Sault Ste Marie (Sault Ste. Marie)
🏢 Michaels Stores
📍 Sault Ste. Marie