Serve online shoppers from Kimberley, Northern Cape, using clear communication and problem-solving across email, live chat, and phone support.

This E-commerce Customer Service Representative role supports a reputable business in the E-commerce and Social Media sector. You will answer inquiries, resolve complaints, and provide accurate guidance on products, orders, shipping, returns, and policies. The position focuses on customer loyalty, satisfaction, and brand representation.

Key Responsibilities:

- Respond to customer inquiries across email, chat, and phone
- Resolve complaints and escalate complex issues appropriately
- Process orders, returns, and exchanges accurately
- Maintain customer interaction records in the CRM system




- Share customer feedback and service insights with the team

Requirements:

- High school diploma or equivalent qualification
- Customer service experience, preferably in e-commerce or retail
- Excellent written and verbal communication skills
- Robust problem-solving ability and calmness under pressure
- Computer proficiency, including email, chat, and basic CRM systems

Apply your empathy, communication, and e-commerce support skills while helping Kimberley customers receive reliable service.

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📌 E-commerce Customer Support Specialist (Kimberley)
🏢 Placements24
📍 Kimberley