Manage hotel reservations and guest arrivals through clear communication, computer knowledge, and accurate front desk service at a physical workplace. Training is provided.

As a Guest Services Agent, you will support guests within a hotel, motel, or resort setting. The position includes reservation changes, group arrivals, departures, payments, telephone calls, and information about facilities and local points of interest. Success requires English, client focus, flexibility, judgment, and organization.

Key Responsibilities:

- Take, cancel, and modify room reservations
- Register guests and coordinate room assignments
- Answer telephones and relay messages
- Calculate charges and receive departure payments
- Provide customer service and special-needs assistance

Requirements:

- No previous experience required; employer training provided
- Knowledge of central reservation systems
- Knowledge of multi-line switchboards and spreadsheets
- Solid written and oral communication
- Ability to work under pressure while standing

Use reservation systems, switchboard skills, and organized communication to support hotel guests throughout their stay.

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📌 Hotel Receptionist Reservations Specialist (Okotoks)
🏢 Best Western Plus Okotoks Inn & Suites
📍 Okotoks