Build accessible transit understanding through customer orientation and operator training at the Region of Waterloo’s Strasburg Road Operations location. Work weekdays, 8:30am to 4:30pm.

This full-time specialist develops and facilitates one-on-one and group training for recent specialized transit customers. You will support individuals with cognitive and other disabilities, customers facing conventional transit barriers, and community agencies. Duties include public education, feedback surveys, operator sensitivity training, resource development, complaint investigation, and operational follow-up. The position requires knowledge of accessibility, disability, privacy, and highway traffic legislation. You will read and compose program materials, maintain accurate records, and use Microsoft Office, customer databases, and electronic document systems. A related two-year diploma or degree, three years working with individuals with disabilities, travel ability, and an acceptable Police Vulnerable Sector Check are required.





Key Responsibilities:

- Facilitate customer orientation and specialized transit training
- Conduct disability awareness and sensitivity training for operators
- Promote transit services through presentations and information sessions
- Develop manuals, resource kits, and customer service packages
- Investigate service concerns and recommend operational follow-up

Requirements:

- Two-year diploma or degree in Therapeutic Recreation, Social Services, or equivalent
- Three years working with individuals with disabilities
- Public speaking, presentation, and communication skills
- Ability to compose and proofread program materials
- Flexibility for occasional weekends and special events

Use accessible communication, public speaking, and training expertise to support inclusive transit customers and operators in Waterloo Region.

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📌 Transit Accessibility Training Specialist (Kitchener)
🏢 Region of Waterloo
📍 Kitchener