Empower global events through customer support as a Technical Support Specialist at PheedLoop in Toronto. This role combines client interaction and technology to enhance event success.
Your main responsibility will be to provide frontline support for users of the PheedLoop platform. In this in-person role, you’ll address customer queries, troubleshoot issues, and support event operations. Your involvement will directly impact customer satisfaction and operational efficiency during key event moments.
Key Responsibilities:
• Deliver first-line support via phone and email
• Conduct troubleshooting cl;alls and video sessions
• Manage support requests with effective prioritization
• Assist in platform setup and configuration
• Lead onboarding sessions for new clients
Requirements:
• Recent graduate or nearing graduation
• Robust communication skills in English
• Committed work ethic and positive attitude
• Team-based and independent work capability
• Experience in customer-related fields is a plus
Be a crucial part of a dedicated team at PheedLoop, driving exceptional customer support
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📌 PheedLoop Technical Support Specialist (Toronto)
🏢 PheedLoop
📍 Toronto