Lead retail sales performance at Michaels in Waterloo, Ontario, using customer-focused coaching and solid operational execution. Guide teams across selling and service operations daily.

The Sales Manager leads a high-performing selling culture across the store. You will support sales and service KPIs through leadership, Customer Experience coaching, and ART of Selling behaviors. The position also oversees front-end operations, brand standards, and day-to-day execution.

Key Responsibilities:

- Assist the Store Manager with SOP and program compliance
- Coach Customer Experience and ART of Selling behaviors
- Provide Manager-on-Duty coverage and floor leadership
- Ensure accurate POS and Self-Checkout execution
- Promote Loyalty Rewards enrollment and customer retention

Requirements:

- Three or more years of retail leadership experience
- Ability to remain standing for extended periods
- Ability to move throughout the store
- Ability to lift, carry, push, and pull merchandise
- Availability for nights, weekends, and early mornings

Bring retail leadership, sales coaching, and customer experience expertise to Michaels’ Waterloo store while supporting consistent operational results.

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📌 Retail Sales Manager Waterloo (London)
🏢 Michaels Stores
📍 London