Deliver friendly member service at Planet Fitness while managing payments, telephone calls, and multiple front desk responsibilities. Flexible scheduling supports club needs.
As a Front Desk Associate, you will welcome members, answer questions, and promote Planet Fitness products and special promotions. The position requires accurate customer service, problem-solving, and explicit communication in a retail environment. You will help maintain a positive experience while supporting club cleanliness and business procedures.
Key Responsibilities:
- Welcome and acknowledge members with professional hellos and goodbyes
- Answer telephone calls promptly and provide accurate information
- Resolve customer concerns using communication and problem-solving skills
- Accept payments, provide change, and issue receipts
- Maintain club cleanliness for up to half each shift
Requirements:
- At least 18 years old
- High school diploma or equivalent
- Six months retail customer service experience required
- Flexible rotating availability for weekday or weekend hours
- Ability to lift and move up to 75 pounds occasionally
Bring accurate payments, courteous communication, and customer service skills to the Planet Fitness front desk.