Richmond Hill, ON Full-time, Contract CA$36.7 - CA$43.17 / hour

Contract

Position Summary

The IT Service Desk Analyst provides first-line technical support to City and Library staff at the City of Richmond Hill IT Division and Richmond Hill Public Library Central Branch. This is an in office, one-year contract role.

The analyst handles service desk requests and incidents, resolves Level 1 technical issues, supports end users and technology deployments, and maintains end-user asset records.

Key Responsibilities

- Receive, log, triage, prioritize, and follow up on service requests and incidents; resolve Level 1 issues and escalated others as needed.
- Install and configure computers, printers, peripherals, mobile devices, operating system images, and applications.
- Provide desk-side assistance and support audio-visual and hybrid boardroom equipment.
- Prepare and deploy hardware for projects, and coordinate warranty replacements with vendors.
- Track technology orders and invoices,



and maintain asset information and status in the Configuration Management Database.
- Update user guides, process documents, and procedural documentation.

Qualifications

- Computer technologies or technology school diploma.
- At least one year of experience in a help desk or technical support role.
- Working knowledge of ITIL, desktop management technologies, operating system deployment, and mobile devices.
- Related computer science or business administration education and listed certifications are considered assets.

Compensation and Schedule

$36.70–$43.17 per hour. Temporary full-time contract for one year. Shifts are 8 hours, five days per week, Monday through Saturday, between 8 a.m. and 8 p.m.

Location

On site at 225 East Beaver Creek Road and Richmond Hill Public Library Central Branch, 1 Atkinson Street, Richmond Hill, Ontario.

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📌 IT Service Desk Analyst (Richmond Hill)
🏢 Skillhub Solutions
📍 Richmond Hill