Customer service leadership anchors this Front Store Supervisor position, overseeing cashiers, merchandising staff, and daily store standards at Shoppers Drug Mart.

The role manages customer service functions in a locally owned and operated store. You will provide ongoing guidance, enforce policies, support loss prevention, answer product inquiries, and resolve refunds or exchanges. Solid organization, computer literacy, and time management support the work.

Key Responsibilities:

- Ensure staff follow store policies and operating procedures
- Provide ongoing guidance and instruction to store employees
- Implement loss prevention standards and cashier tracking
- Answer product location and raincheck inquiries
- Promote the CSI Survey and proper public presentation

Requirements:

- Ability to plan, judge, and make decisions
- Independent thinking for organizing store operations
- Essential problem-solving ability for customer satisfaction
- Computer literacy and organized working approach
- Knowledge of products and supplies

Use customer service leadership, loss prevention awareness, and organized decision making to supervise front store operations.

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📌 Retail Customer Service Supervisor Cash Merchandising (British Columbia)
🏢 Shoppers Drug Mart
📍 British Columbia