Lead retail sales at Michaels in Toronto, using customer-focused coaching and operational leadership to strengthen selling behaviors and service execution.

The Sales Manager supports the Store Manager while leading front-end and service operations. This full-time role focuses on sales results, customer experience, Company standards, and daily execution. You will coach team members, support selling behaviors, and maintain operational continuity across assigned departments and programs.

Key Responsibilities:

- Champion a high-performing selling culture across the store
- Coach customer experience and ART of Selling behaviors
- Provide Manager-on-Duty coverage and floor leadership
- Oversee POS, Self-Checkout, and customer support
- Train and develop team members through structured onboarding

Requirements:

- Three or more years of retail leadership experience
- Ability to remain standing for long periods
- Ability to move throughout the store
- Ability to lift, carry, push, and pull merchandise
- Availability for nights, weekends, and early mornings

Bring retail leadership, sales coaching, and customer service skills to Michaels while supporting robust store execution in Toronto.

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📌 Michaels Retail Sales Manager (Toronto)
🏢 Michaels
📍 Toronto