Help Dynacare patients and Health Professionals navigate testing inquiries through clear communication and careful customer service in Brampton. Work hybrid within Customer Service.

As a permanent, full time Customer Care Representative, you will serve as a frontline contact for Dynacare. You will explain sample collection, patient instructions, costs, requisitions, and results. You will also coordinate communications, support technical inquiries, and follow standard operating procedures and regulatory requirements.

Key Responsibilities:

- Assist patients and Health Professionals with testing-related inquiries
- Clarify sample collection, patient instructions, costs, and requisition requirements
- Communicate patient results according to provincial policies




- Coordinate Partner and Customer Update communications
- Follow SOPs and regulatory requirements during customer service activities

Requirements:

- High school diploma preferred or related experience
- At least one year of customer service experience
- Strong written and verbal communication skills
- Ability to articulate issues, concerns, and inquiries clearly
- Ability to remain composed with difficult customers

Use healthcare customer service, empathy, and communication skills to support Dynacare’s patients and Health Professionals in Brampton.

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📌 Healthcare Customer Service Representative (Brampton)
🏢 Dynacare
📍 Brampton