Deliver first-line technical support in Richmond Hill using service desk triage and Level 1 troubleshooting. This in office contract serves City and Library staff.

The IT Service Desk Analyst works within the City of Richmond Hill IT Division and Richmond Hill Public Library Central Branch. The one-year contract supports end users, technology deployments, and asset records. Key skills include ITIL, desktop management technologies, operating system deployment, and mobile devices.

Key Responsibilities:

- Receive, log, triage, prioritize, and follow up on incidents
- Resolve Level 1 issues and escalate others as needed
- Install and configure computers, printers, peripherals, and applications
- Provide desk-side and hybrid boardroom equipment support




- Maintain asset information and status in the database

Requirements:

- Computer technologies or technology school diploma
- At least one year of help desk experience
- Working knowledge of ITIL and desktop management technologies
- Knowledge of operating system deployment and mobile devices
- Related education or listed certifications considered assets

Support Richmond Hill users through service desk operations, technical deployments, Level 1 resolution, and accurate technology asset tracking.

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📌 IT Service Desk Analyst Richmond Hill
🏢 Skillhub Solutions
📍 Richmond Hill