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Location:

Guelph, ON, CA, N1G 2W1

Primary Category Page: Staff and Management

Division: LSD Animal Health Laboratory

Requisition ID: 2924

Department: LSD AHL Central Services
Position covered by the Collective Agreement with USW Local 4120

Temporary full time from 10/01/2026to04/28/2028
Temporary Absence of the Regular Incumbent

General Purpose

The Animal Health Laboratory (AHL) is seeking a qualified Postmortem (PM) Laboratory Technician/Client Service Representative (CSR) to contribute to the general operation and functionality of the postmortem suite and to provide front-line client service, specimen accessioning, and data-entry in Specimen Reception.

The PM Laboratory Technician responsibilities include: taking postmortem submission histories; unloading large and small animal carcasses and assisting with live animals; assisting pathologists in performing gross postmortem (autopsy) examinations by preparing and prosecting carcasses and collecting laboratory samples; cleaning and disinfecting the postmortem room and equipment; properly disposing of carcasses and laboratory waste; operating and maintaining various types of postmortem equipment including saw, overhead hoists, hydraulic tables, thermal tissue digester; helping to ensure health and safety regulations are followed; ordering/shipping/receiving specimens and supplies; assisting with equipment cleaning and maintenance.

Duties and Responsibilities

- Receiving incoming specimen submissions.
- Interpreting handwritten case submission forms and entering submission requests and case histories into the laboratory information management system (LIMS).
- Accepting payment from external clients at time of specimen submission.
- Preparing, packaging and shipping samples to external labs (national and/or international).
- Answering telephone enquiry line for AHL clients.
- Retrieving electronic mail and redirecting calls to appropriate areas.




- Acting as a liaison between various University of Guelph departments (e.g., OVC Pathobiology).
- Acting as a contact to clients for the veterinary diagnostic laboratory.
- Splitting specimens for dispatch to various labs.
- Trimming tissues and making blood smears.
- Preparing and filing pending and billed case information.

Requirements

- 2-year Community College program (veterinary technician preferred), combined with some related experience, or an equivalent combination of education and experience.
- Understanding of veterinary medical terminology.
- Working knowledge of farm animal husbandry.
- Able to work safety with live farm animals and take accurate case histories.
- Ability to assist with euthanasia of animals.
- Good manual dexterity and knowledge of basic anatomy to assist with postmortem examination.
- Excellent computer, data-entry and keyboarding skills.
- Working experience in an organization with quality accreditation and a thorough understanding of quality protocols.
- Working knowledge of laboratory information management systems.
- Knowledge of biosafety and safe sample handling and distribution.
- Experience with specimen accessioning with a diversity of samples.
- Ability to work effectively with internal and external clients and to be able to relay critical information to others.
- Some experience with billing/invoicing, accepting payments from clients and receiving/delivering supplies.
- Proven ability to be an effective team player in a high-volume, time-sensitive setting; proven experience with telephone/frontline client relations.
- Excellent organizational, communication, and interpersonal skills.
- Understanding of WHMIS and Occupational Health & Safety in a laboratory environment.

Must be physically capable of lifting/moving 40-60 pounds on a regular basis. Must be (or willing to be) rabies vaccinated.

Hours of work: Wednesday to Sunday, 35 hours per week, with scheduled start times between 8:00 a.m. and 10:00 a.m.

Employee Type: Regular
Position Number:10482124

At the University of Guelph, fostering a culture of

📌 REPOST Client Service Representative-Postmortem Technician (Bowmanville)
🏢 University of Guelph
📍 Bowmanville