Deliver welcoming overnight guest service as a part-time Front Office Agent using LMS, reservations, and accurate transaction handling. Gateway seeks a Front Office Agent to set the tone for visitors and support memorable guest experiences. The position includes guest check-in and checkout, daily events information, billing, and professional responses to questions. Front Desk experience in an automated hospitality workplace and a Hotel and Hospitality Diploma are preferred.

Key Responsibilities
Complete daily overnight shift checklists and assigned reports Pre-register incoming bus groups and packages Check guests in and out using LMS Provide reservations, retail quotes, and event information Handle billing, transactions, concerns, and confidentiality professionally

Requirements:
Excellent customer service skills in hospitality settings Ability to type 60 WPM while communicating Effective verbal and written communication skills Ability to stand, walk, bend, twist, and lift 50 pounds Knowledge of LMS, VISIONLINE, RGUEST, or WEBWORKS is an asset Support Gateway guests overnight through welcoming service, accurate billing, reservations, and confident automated-system use.

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