Support Evo Members from BCAA's Home Office using customer service and problem-solving skills across multiple channels. Flexible 24/7 shift availability is required. As a Member Services Specialist, you will help keep car sharing experiences moving smoothly. You will support accounts, rentals, billing, vehicle use, and claims-related questions. The work combines communication, CRM tools, operational administration, and practical troubleshooting for Members, partners, and Evo teams.

Key Responsibilities
Answer inbound and outbound Member inquiries across multiple channels Support accounts, rentals, billing, vehicle use, and Evo services Resolve escalated concerns using judgment and problem-solving skills Process registrations, reimbursements, RFID activations,



and open rentals Support claims administration, reporting, fleet follow-ups, and team projects

Requirements:
Grade 12 or equivalent; additional education or certification is an asset Two-plus years of related customer service experience Strong verbal, written communication, analytical, and problem-solving skills Basic CRM experience and typing speed of forty words per minute Availability for wide-ranging shifts in a 24/7 operation Bring customer service, communication, CRM, and troubleshooting skills to support Evo Members and BCAA's car sharing operations.

📌 Client Service Advisor (Burnaby)
🏢 EVO
📍 Burnaby