Shape PERGOLUX customer conversations through thoughtful public responses, social care, and resolution follow-through across the US market.

This Customer Experience Specialist role centers on reviews and social care. You will manage customer interactions across Trustpilot, Google Reviews, BBB, Judge.me, Facebook, Instagram, and other platforms. Success requires professional communication, sensitive complaint handling, cross-functional coordination, and careful case documentation.

Key Responsibilities:

- Manage actionable feedback across review and social media platforms
- Respond empathetically while following privacy and platform guidelines
- Connect social inquiries and complaints to Zendesk tickets
- Escalate potential legal, safety, or reputational risks




- Partner with departments to improve customer experience outcomes

Requirements:

- Approximately three or more years in customer experience
- Experience managing sensitive customer situations professionally
- Solid written English and verbal communication skills
- Organizational skills for multiple cases and priorities
- Ability to own issues through final resolution

Bring empathetic communication, platform expertise, and disciplined follow-through to PERGOLUX reviews, social care, and customer resolution.

📌 Reviews and Social Care Specialist (Vancouver)
🏢 PERGOLUX
📍 Vancouver