Investigate automobile claims for Economical, part of Definity, while delivering accurate service through a flexible hybrid work experience. Use policy knowledge and transparent communication to guide customers.

As a Claims Representative on the Auto Claims team, you will investigate, evaluate, and resolve first-party automobile claims. You will guide customers through FNOL, explain claim processes, confirm coverage, and coordinate resolutions. The work includes telephone service, detailed records, payments, and follow-up.

Key Responsibilities:

- Investigate and settle first-party automobile claims
- Set up FNOL and explain next steps by telephone
- Confirm policy coverage and investigate claims promptly




- Coordinate resolutions with customers and preferred vendors
- Process payments, salvage, subrogation, and detailed records

Requirements:

- Minimum high school diploma
- Automobile handling experience and understanding of policies
- Customer service or call centre experience is an asset
- Excellent keyboarding and multi-system navigation skills
- Strong communication skills and calmness under pressure

Apply automobile policy knowledge, investigation skills, and customer service expertise as an Auto Claims Representative at Economical.

📌 Auto Claims Representative (Canada)
🏢 Definity Financial
📍 Canada