LEGAL AID BC

POSTING

TO: LABC STAFF (cc: BCGEU)

FROM: HUMAN RESOURCES DEPARTMENT

POSITION: INTAKE LEGAL ASSISTANT – CASUAL to March 31, 2027

VANCOUVER

COMPETITION NO: B007-26

DATE POSTED: NOVEMBER 4, 2026

CLOSING DATE: ON‑GOING

STARTING DATE: ASAP

SALARY: Job Class 10 ($31.23 – $35.63)

HOURS OF WORK: Monday to Friday 8:30 am – 4:30 pm, on an as‑needed basis

This position is not on the modified workweek

Legal Aid BC is in the early stages of, and committed to a transformative journey to embedding Truth and Reconciliation, and Equity, Diversity, and Inclusion in all aspects of our work. We seek talent from equity‑seeking groups, including but not limited to individuals who self‑identify as First Nations, Inuit, or Mètis descent, persons with disabilities, gender diverse, racialized, and members of the 2SLGBTQIA+ community be a part of this exciting stage of Legal Aid BC’s growth. We care deeply about the culture we are building and are looking for staff members who not only excel in their respective areas but are also passionate about supporting the people we serve and each other.

VALUES STATEMENT:

Our commitment to the principles of fundamental justice embedded in the Charter of Rights and Freedoms, and to Truth and Reconciliation, and Equity, Diversity, and Inclusion is ambitious and foundational. It informs everything we do, as we defend liberty, equality, autonomy, and dignity; as we dismantle colonization, racism, sexism, ableism, transphobia and homophobia, and all discrimination. These are our values, and they inform our hiring practices too. Our business is aiding people in severe legal distress and necessitates internal and external alignment of practicing these values.



Integrating Truth and Reconciliation and Equity, Diversity, and Inclusion throughout every aspect of Legal Aid BC is critical to building that culture, and we prioritize ongoing resources to achieve that goal.

DUTIES:

1. PROVIDE INTAKE SERVICES:

1. Provide an empathetic, non-judgemental, open-minded and person-centered approach aimed at building trust with clients in order to identify legal issues and urgency, meeting them where they are at;
2. Practice active listening, non-violent communication, non-violent crisis intervention and de-escalation techniques in order to achieve communication and information sharing with clients facing barriers to service through a lens of Truth & Reconciliation and Equity, Diversity & Inclusion;
3. Use trauma informed approach to complete client intake by obtaining client information to complete legal aid application;
4. Interview large volume of clients in person and by phone to answer enquiries, analyse and clearly identify client’s legal issue(s), urgency of issue and provide legal information / verified legal advice;
5. Identify client’s needs and circumstances and decide on course of action, including completion of intake application, provide legal information, redirect to other LABC or community resources;
6.



Determine coverage and assess eligibility for legal aid based on legal aid coverage policies and guidelines;
7. Explain LABC coverage and financial eligibility criteria;
8. Keep current and be familiar with changes to policies, processes and procedures that affect clients’ eligibility to Legal Aid;
9. Determine if eligibility criteria can be waived based on current circumstance and past practice, as well as discuss and provide recommendation to supervisor in more complex situations;
10. Communicate decisions on legal aid application and provide rationale for decision of legal aid applications that are not approved; and
11. Refer complex applications to supervisor;

1. ISSUE LEGAL AID CONTRACTS TO PRIVATE BAR LAWYERS AND STAFF:

1. Appoint duty counsel in local courts;
2. Conduct lawyer search and facilitate warm hand offs for clients / cases where it is difficult to obtain lawyer;
3. Contact lawyers to arrange representation for clients; issue contracts to private bar lawyers; and
4. Respond to follow up requests and / or issues regarding duty counsel and contracts.

1. PERFORM DUTIES RELATING TO CLIENT CASE FILES:

1. Review and analyze court and financial documents to determine clients’ eligibility for legal aid;
2. Enter client and case information into client information system;
3. Ensure information is entered accurately and appropriately in client information system;
4. Update client information in client information system;
5. Open, maintain and close case files;
6. Draft routine correspondence and legal documents; obtain crown particulars etc; and
7. Maintain bring forward system and limitation diary;

1. PERFORM OTHER DU

📌 Intake Legal Assistant, Casual (Canada)
🏢 Legal Aid
📍 Canada