Lead customer service at Mark’s in Westbank, BC, coaching teams and managing B2B commercial orders, eCommerce fulfillment, and store operations.
As Assistant Manager, you will support service model standards across customer interactions and daily retail execution. You will manage scheduling, inventory movement, cash management, compliance, and training. You will also assume store operations when the Store Manager is absent.
Key Responsibilities:
- Coach teams to deliver consistent customer service standards
- Lead Mark’s Commercial Business order entry and management
- Manage eCommerce sales, fulfillment, and inventory movement
- Schedule shipping, receiving, cash, and operations activities
- Assume store operations during Store Manager absence
Requirements:
- Three to five years of retail experience required
- Ability to coach, mentor, and develop store teams
- Exceptional communication and organizational skills
- Superior training and mentoring skills
- Basic computer skills required
Bring retail leadership, coaching, organization, and customer service expertise to Mark’s Assistant Manager position in Westbank.