This position is responsible for the administration and delivery of front line customer service to City of Kawartha Lakes customers across all service channels.

Number of available positions:

2

Date of Posting:

November 11, 2026

Duration (if temporary):

Up to 12 months

Location:

City of Kawartha Lakes, ON

Union:

CUPE 855 Inside

The City of Kawartha Lakes invites applications to join our team as a Customer Experience Representative.

When you come to work for the City of Kawartha Lakes, you are joining a community of municipal workers who take pride in knowing that every day you are having a positive impact in the community. Our mission is to deliver the highest standards of municipal services while creating a healthy and sustainable future for all Kawartha Lakes' residents and businesses. We work to our values of Accountability, Respect and Teamwork and we want you to Jump In with us

Job Title: Customer Experience Representative
Salary: $34.06 - $36.84 (2026)
Reports To: Manager, Customer Experience
Department: Community Services
Location: Kawartha Lakes Municipal Service Centres (Lindsay, Bobcaygeon, Coboconk, Omemee)
Hours: Normal working hours are 35 hours per week, Monday to Friday, 7 hours per day with core working hours between 8:00am and 5:00pm
Other: Combination of general office setting and occasional off-site travel. Attend meetings, conferences and departmental emergency situations, which may be outside of normal business hours.

Job Description

Specific to this role





- Respond to customer needs in accordance with established policies and procedures (including tracking of inquiries and follow up), providing service in person, over telephone, and online for customers accessing City services including, but not limited to:
- Handle general and specialized customer inquiries;
- Create service requests for action;
- Administer licenses, permits, and certificates;
- Commissioner of Oaths and affidavit services;
- Support customer in the completion of various municipal documents
- Provide administrative services including, but not limited to:
- Perform daily cash balancing and financial reconciliation;
- Letter writing
- As a member of the team:
- Administer defined procedures and recommend solutions to challenges or process improvements
- Respond to customer service concerns, investigating, problem solving and responding within defined processes and advancing to the attention of the team lead and/or manager, as appropriate
- Maintain documentation, databases and corporate records in accordance with policy and divisional practice; consider legislative municipal requirements such as the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA)
- Provide data to allow reporting and decision making
- Procure services and goods as authorized by the manager




- Perform other related duties as assigned

Qualifications

- Post-secondary diploma in Office Administration, Municipal Administration or a related field
- Minimum three (3) years of related progressive experience, preferably in a municipal environment (or similar) with multi-service provision knowledge
- Working knowledge and understanding of a multitude of municipal services and related legislation
- Effective oral communication and strong interpersonal skills; excellent written communication skills; attention to detail and accuracy
- Demonstrated customer service skills at a level to develop and maintain cooperative/collaborative working relationships both within and outside the organization
- Demonstrated time-management skills with the ability to prioritize workloads and meet deadlines with minimal supervision
- Demonstrated ability to exercise discretion and tact and maintain a high degree of confidentiality at all times, complying with all applicable privacy legislation and local policies and procedures
- Demonstrated proficiency in Microsoft Office, the internet and any other related software
- Possess and maintain a valid Ontario Class "G" Driver's Licence or the ability to frequently attend work related activities at various sites
- Upon a conditional offer of employment, an acceptable Criminal Record Check will be required

This posting is for two (2) existing, currently open position within Customer Experience. Applications will be reviewed as received. Applicants must be prepared for skills testing

📌 Customer Experience Representative (Canada)
🏢 Kawartha Lakes
📍 Canada