Parts Town seeks a Customer Solution Specialist with robust communication and attention to detail for hybrid customer service work. Handle pricing, quotes, and parts requests.

Internally known as the Parts Expert, this specialist supports customers with restaurant equipment, HVAC, and residential appliance parts. You will process orders, identify parts, confirm pricing and availability, and coordinate returns. The role requires organized multitasking, computer skills, and English proficiency.

Key Responsibilities:

- Handle 50 to 70 daily phone calls and emails
- Process order entries and status updates
- Identify part numbers and confirm pricing
- Coordinate shipping, tracking, and returns
- Collaborate with customers, manufacturers, and departments

Requirements:

- At least one year customer service experience
- Strong organizational, multitasking, and computer skills
- Proficiency with Microsoft Office
- Friendly communication in written and spoken English
- Availability Monday through Friday, eight AM to nine PM

Bring customer service, parts identification, and detailed communication skills to Parts Town’s Customer Solution Specialist team.

📌 Customer Service Parts Expert (Canada)
🏢 Parts Town Canada
📍 Canada