About The Opportunity

Our client, a well-established community sports organization in Nepean, is seeking an organized, service-oriented, and proactive Operations & Club Services Manager to support the day-to-day administration and delivery of its programs and services.

This is a hands-on coordination role within a small, collaborative team. The successful candidate will play an important role in ensuring the smooth operation of Club activities, with a primary focus on registration, member services, program administration, and support for coaches, team managers, treasurers, and volunteers.

The position offers an opportunity to take ownership of a broad range of administrative and operational responsibilities while working closely with the General Manager and other Club staff. The ideal candidate is personable, dependable, and resourceful, with a strong customer service mindset and the ability to step in wherever support is needed.

Club Operations & Member Services

- Coordinate day-to-day administrative activities and provide operational support across Club programs and services
- Serve as a primary point of contact for members, parents, coaches, team officials, volunteers, and other stakeholders
- Respond to phone, email, and in-person inquiries, providing timely, professional, and solution-oriented service
- Manage walk-in inquiries, registrations, member accounts, payments, financial assistance requests, and outstanding balances
- Support program administration and coordinate operational requirements across recreational and competitive programs
- Identify opportunities to improve administrative processes, member service,



and overall operational efficiency

Registration, Compliance & Team Administration

- Coordinate player and team official registration, ensuring accurate and up-to-date records within Club and Ontario Soccer systems
- Monitor screening, certification, credentialing, and compliance requirements for players and team officials
- Provide administrative guidance and support to volunteer team managers, coaches, and treasurers regarding Club policies, procedures, travel insurance, travel permits, and other team-related requirements
- Assist with preseason team administration, league entry, team activation, and seasonal onboarding requirements

Systems & Communications

- Maintain accurate information across Club registration, membership, and communication platforms
- Support the effective use of Club, District, Provincial, and league administrative systems
- Assist with Club and member communications, including website updates, Club Hub, and other communication channels
- Communicate important registration, policy, league, and operational updates to relevant stakeholders
- Identify opportunities to improve administrative workflows, systems, and information management

Program & Operational Support

- Coordinate administrative and logistical support for Club programs, events,



and initiatives
- Work collaboratively with the recreational program manager, equipment manager, and events coordinator to support program and operational needs
- Oversee administrative aspects of uniform and apparel inventory, including stock tracking, distribution, and member pick-up
- Assist with equipment coordination and other seasonal operational requirements
- Participate in staff and operations meetings and provide on-site support for Club events and activities as required
- Maintain organized records and documentation and assist with annual audit preparation

About You

- Post-secondary education in Business Administration, Sport Management, Recreation, Communications, or a related field, or an equivalent combination of education and experience
- A minimum of 2 years of experience in administration and customer service, ideally with approximately 5 years of relevant experience
- Experience in operations, member services, program coordination, or administrative support
- Experience within a sports organization, nonprofit, association, or membership-based environment is an asset
- Strong customer service skills and the ability to interact professionally and positively with a diverse range of individuals
- Excellent organizational skills and attention to detail, with the ability to manage competing priorities in a busy workplace
- Strong written and verbal communication skills and the confidence to provide guidance and support to members, coaches, volunteers, and other stakeholders
- Experience working with registration, database

📌 Operations and Club Services Manager (Canada)
🏢 LRO Staffing
📍 Canada