Support Hims & Hers patients in French and English as a Patient Support Associate in Montreal, with three in-office days weekly. Deliver empathetic, accurate assistance through email and chat while working Monday to Friday.

This customer-facing role supports patients across Canada within Hims & Hers’ telehealth operations. You will serve French-speaking patients primarily, assist English-speaking patients, and provide personalized guidance through transparent communication. The position requires platform navigation, product knowledge, and collaboration with Support, Operations, and CX leadership.

Key Responsibilities:

- Respond to patient requests through email and chat
- Serve as primary contact for French-speaking patients




- Support English-speaking patients as needed
- Navigate customer service platforms and tools
- Improve patient journeys with CX leadership

Requirements:

- Minimum one year of customer-facing experience
- Native French and professional English proficiency
- Strong written and verbal communication skills
- Accuracy, attention to detail, and time management
- Evening and weekend availability preferred

Bring bilingual communication, patient support, and careful service to Hims & Hers’ Montreal telehealth operations.

📌 Bilingual Patient Support Associate Montreal (Canada)
🏢 SportsTechJobs
📍 Canada