Career Opportunities: Senior Analyst - English, French, Microsoft Windows (185618)
Requisition ID185618-Posted11/05/2026
Required Qualifications:
- Bachelor’s degree preferred.
- Technologies. Contractor resource must have two (2) years combined experience, or experience as agreed with Company, and be proficient in supporting the following technologies:
- Windows 10 Operating System advanced troubleshooting;
- Proficient using Windows registry;
- MDM and Mobile Web Apps, iOS, etc.;
- General knowledge of Microsoft Intune;
- Microsoft Office 365 advanced troubleshooting and license issues;
- Experience with Windows Active Directory;
- Virtual Desktop (“VDI”) configuration and troubleshooting;
- Virtual Private Network (“VPN”) configuration and troubleshooting;
- Experience with ServiceNow or similar ticketing system;
- Experience resolving issues remotely using Remote Desktop or similar tool.
- Strong customer service skills.
- General IT knowledge / troubleshooting skills.
- Experience in desktop and notebook hardware, operating systems and desktop software.
- Demonstrates strong analytical and problem-solving skills.
- Ability to work as part of a large global team, collaborating with peers to find solutions.
- Ability to work at a fast pace, making decisions and working towards resolution of an issue.
- Strong written and verbal communication skills.
Preferred Qualifications:
- Support Certifications, desired:
- CompTIA A+
Key Responsibilities
Required Qualifications:
- Bachelor’s degree preferred.
- Technologies. Contractor resource must have two (2) years combined experience, or experience as agreed with Company, and be proficient in supporting the following technologies:
- Windows 10 Operating System advanced troubleshooting;
- Proficient using Windows registry;
- MDM and Mobile Web Apps, iOS, etc.;
- General knowledge of Microsoft Intune;
- Microsoft Office 365 advanced troubleshooting and license issues;
- Experience with Windows Active Directory;
- Virtual Desktop (“VDI”) configuration and troubleshooting;
- Virtual Private Network (“VPN”) configuration and troubleshooting;
- Experience with ServiceNow or similar ticketing system;
- Experience resolving issues remotely using Remote Desktop or similar tool.
- Strong customer service skills.
- General IT knowledge / troubleshooting skills.
- Experience in desktop and notebook hardware, operating systems and desktop software.
- Demonstrates robust analytical and problem-solving skills.
- Ability to work as part of a large global team, collaborating with peers to find solutions.
- Ability to work at a fast pace, making decisions and working towards resolution of an issue.
- Strong written and verbal communication skills.