Customer service and problem resolution define this Operations Associate role at FedEx Freight Canada, scheduled Monday through Friday, 1200 to 2030 PST. Work supports Service Centre operations.
As an Operations Associate, you will handle administrative and clerical tasks supporting transportation operations. The position involves Customs documentation, data entry, scheduling, document imaging, and shipment reviews. You will also support colleagues and help mentor new Operations Associates.
Key Responsibilities:
- Provide customer service and resolve problems according to policies
- Verify and process Customs documents accurately
- Image documents and create ACE trips for Southbound drivers
- Schedule pickup and delivery appointments through available channels
- Support colleagues and mentor new Operations Associates
Requirements:
- High School Diploma or GED equivalent required
- One year administration, customer service, or related experience
- Transportation or LTL industry experience
- Intermediate Microsoft Office knowledge, including Word and Excel
- Robust organization, communication, and problem-solving skills
Apply customer service, organization, and transportation administration skills while supporting FedEx Freight Canada Service Centre operations.